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Travel agents

Pamper and delight your senses in cosmopolitan spaces for demanding and sophisticated travelers who live perfection in every detail. Open, free and playful lobby with design and art accents that enchant. A fascinating decoration, whether in the most imposing urban destination or the most beautiful beach in the country. Interior luxury spaces perceptible from your arrival with incredible details, attractive pieces of art and design present even in the simplest spaces, maximizing the sensory experience. The most exclusive amenities and brands are at the guest's disposal to make their stay a perfect delight.

Winning with Motiva is very easy!

Because all your effective reservations * made at any Live Aqua, Fiesta Americana Grand, Fiesta Americana, Fiesta Inn and Hoteles One hotel, credit you with points that you can exchange for exclusive rewards such as free hotel nights, certificates from the main department stores, screens LCD and many more articles.

Credit 5 points for every dollar booked at any hotel of the participating brands. ALL public, promotional and agreement RATES apply. They do not credit group rates or crews.

From the website you can enter your account to check your balance in points and confirm that your reservations have been credited correctly.

If you make your reservations through the Motiva website or from the Reservation Center at (01 443) 310 8137, your accreditations will be made directly; If you make your reservations through globalizers, visit this page to know the steps to follow to ensure that you receive the points that correspond to you.

* Those where the stay took place are considered effective reservations. Motiva points will be credited to the member's account up to eight business days after the guest's stay is confirmed.

Dear Travel Agency:

We hereby inform you of the process that national travel agencies must follow for the payment of commissions:

  1. Register in the exclusive portal for agencies
  2. An email will be sent to you every month informing you that the report for the month is already updated so that you can download it. The amounts include VAT.
  3. Prepare an invoice for the total of the month and send it to the email
  4. Commissions will confirm receipt and the date on which your payment will be processed.
  5. Below we attach the correct format for CFDI invoices.

Likewise, we inform you that the fiscal address of Grupo Posadas SAB de CV has been changed as of December 5, for which we request your support so that any invoice issued after that date contains the following information:

Grupo Posadas SAB de CV
Paseo de la Reforma Extension No. 1015, Tower A, Floor 9
Col. Santa Fe, Mexico, Federal District, CP 01210
Álvaro Obregón Delegation

We thank you in advance for your attention and remain at your service for any questions or clarifications.

Commissions Department
Posadas Group

The payment of commissions for agencies in Mexico only applies to legal entities which is made monthly.

The minimum amount to pay a commission is $ 100.00 pesos. If at the end of the period it is not covered, it is accumulated for the following month.

In order to pay your commission, it is necessary that you send us your electronic invoice type CFDI (Digital Fiscal Invoice by Internet), otherwise the payment will not be able to be issued.

If you are not registered with Grupo Posadas or there was a change of company name, address or some other concept, it is necessary that you send the following information "Registration and update of agencies"

We have a portal dedicated to our travel agencies where just by registering you can verify your commission payments as well as answer your questions: Visit us at

We also remind you that in order to pay the commissions of your invoice it is necessary that we have it registered for payments by electronic transfer. If your agency is not yet registered with this form of payment, we remind you of the necessary requirements:

  • Letterhead from the agency authorizing Grupo Posadas to pay by transfer. We attach sample letter
  • Copy of the bank account statement showing the clabe account (no more than 3 months).
  • Copy of a proof of the fiscal address of the agency (no more than 3 months).
  • Copy of an official identification of the legal representative who signs the letter.
  • It is important that this information is sent to us first to corroborate it to the email Later, you will be informed to which address it will be necessary to send it to us.

For any commission claim it is necessary to contact our Customer Service department:

Telephone: (55) 53 26 69 86, toll free (443) 3108034

We remind you that any commission claim is valid for 6 months after the guest's departure.

Any clarification or doubt we remain at your service.

Commissions Department
Posadas Group

Steps for the payment of International Commissions:

1. Your travel agency receives a single payment for all individual reservations with commissionable rates made during the month at any of our hotels.

2. Each effective reservation is registered directly with your agency, generating a 10% commission for each reservation.

3. For the payment of commissions for individual reservations it is not necessary to issue an invoice, automatically upon the guest's departure our commission system calculates the corresponding amount.

4. Commission payments only apply to agencies with an IATA or TIDS number.

5. Commission payments are monthly.

6. The minimum amount to pay an international commission is $ 10.00 USD. If at the end of the period it is not covered, it is accumulated for the following month

We have a website dedicated to our international travel agencies, where you can verify your payments, update your data, learn about promotions and clarify your doubts.

Visit us at

If you need more information about commissions, invoices, reimbursements and / or suggestions, please fill out the "About invoices, reimbursement, commission" form located at the end of this section, call 01 800 343 0743, or send us an email to clients @ , where we will gladly assist you.

Fiesta Rewards

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Live it in all our destinations, through our site, app, Line Party Rewards and Santander Fiesta Rewards.

Be part of Fiesta Rewards. Join here .